Shipping policy

Shipping Policy

Last updated: 2026

At Caviar & Caramel, we carefully prepare each order to ensure it reaches you in perfect condition.

Below you’ll find everything you need to know about our shipping process.

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Processing Time

Orders are processed within 1–3 business days after payment has been confirmed.

During busy periods (launches, promotions or holidays), processing times may be slightly longer. If that happens, we will always do our best to keep you informed.

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Shipping Destinations

We currently ship within Belgium and selected European countries.

If your country is not available at checkout, feel free to contact us at:

caviar-caramel@outlook.com

We’ll see what’s possible.

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Delivery Time

Estimated delivery times:

Please note that these are estimated delivery times. Delays may occur due to external factors such as postal services, customs or peak seasons.

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Shipping Costs

Shipping costs are calculated at checkout based on your location.

Any applicable shipping fees will be clearly displayed before completing your order.

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Customs & Duties

For orders shipped outside the European Union, customs duties or import taxes may apply. These charges are the responsibility of the customer.

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Incorrect Shipping Information

Please ensure that your shipping details are correct before completing your order.

Caviar & Caramel is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided at checkout.

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Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package appears delayed or lost, please contact us at:

caviar-caramel@outlook.com

We will assist you in resolving the issue as quickly as possible.

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A Final Note

Every order is packed with care.

Thank you for supporting Caviar & Caramel.