Algemene voorwaarden

Terms of Service

Last updated: 2026

Welcome to Caviar & Caramel.

By visiting our website or placing an order, you agree to these Terms. We’ve written them to be clear, fair and easy to understand, just like we believe shopping should be.

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1. General

Caviar & Caramel offers elevated essentials designed beyond gender.
By using our website, you confirm that you are able to enter into a purchase agreement under applicable law. If you are under 18, we recommend purchasing with the involvement of a parent or guardian.

We reserve the right to update these Terms when necessary. Any updates will be posted here.

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2. Products & Availability

We do our best to present our products as accurately as possible.
Colors may appear slightly different depending on your screen or device.

All items are subject to availability. If something becomes unavailable after your purchase, we will inform you and offer an appropriate solution.

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3. Pricing & Payment

All prices are listed in euros (€) unless stated otherwise.

Payments must be completed at checkout using the available payment methods.
Once payment is received, you will receive a confirmation email.

We reserve the right to correct pricing errors if they occur.

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4. Orders

After placing an order, you will receive a confirmation email. This does not automatically mean the order is accepted, in rare cases (for example, payment issues or stock errors), we may need to contact you.

We reserve the right to refuse or cancel an order if necessary, always with a clear explanation.

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5. Returns

Returns are handled according to our Return & Refund Policy.
If something isn’t right, simply contact us at:

caviar-caramel@outlook.com

We are here to help.

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6. Use of Our Website

We kindly ask that you use our website respectfully and lawfully.
Any misuse of the website or its content is not permitted.

All content  including images, branding and designs belongs to Caviar & Caramel and may not be used without permission.

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7. Liability

We aim to provide a smooth and reliable shopping experience. However, we cannot guarantee that the website will always be uninterrupted or error-free.

Our liability is limited to the value of the purchased product, in accordance with applicable law.

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8. Governing Law

These Terms are governed by Belgian law.

If any issue arises, we always aim to resolve matters in a fair and respectful way.

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9. Contact

If you have any questions, feel free to reach out:

caviar-caramel@outlook.com

We’re happy to assist you.